Javascript on your browser is not enabled.

Background and Focus

As practised today, Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. [Wikipedia]. Since early 1990s KM has become recognized as a discipline. The experts, practitioners and solution providers view KM as an approach to store and retrieve knowledge to improve understanding, collaboration, and process alignment.

Now in the present post pandemic, VUCA world [Volatility, Uncertainty, Complexity and Ambiguity], modern technologies have changed the emphasis dramatically. As a consequence , many opportunities have opened up and this has brought about the renaissance of Knowledge Management.

These two days are a mixture of thought- leading presentations and a few in-depth workshop presentations of two hours each. At these sessions, topics are delved into in detail with hands- on opportunity. The conference, therefore, is the perfect platform to find out what is happening in the KM marketplace and also learn how to do it.

CONFERENCE TOPICS TO BE COVERED:

  • Better decision making and innovation, drawing on Knowledge Management
  • Digital transformation of the content engine across multiple audiences and functions
  • Optimising the customer experience
  • Knowledge Hub – Digital CX (Customer Experience) and EX (Employee Experience)
  • Facilitating and controlling Information
  • Remote working goes mainstream  
  • Governance and Compliance
  • Transforming customer experience in the Digital Age 
  • Extracting Intelligence from Information critical content capabilities needed to drive efficiency, insights and ROI
  • Recommender systems
  • Best practices to ensure successful content engine transformation.
  • The emphasis on people and processes to support KM will differentiate successful KM strategies
  • Breaking down knowledge silos
  • Low code platforms and applications

WORKSHOP TOPICS TO BE COVERED:

  • Designing and re-energising a knowledge programme
  • Guide for KM Transformation
  • Text Analysis for Content Management
  • Succeeding with Machine Learning
  • AI Applications and Knowledge Hubs
  • Transforming Customer Services 

TARGET PARTICIPANTS

This conference is valuable for executives and IT professionals wanting to understand, structure and exploit their enterprise’s knowledge – for reasons such as improved efficiency and operations, better understanding of data, identifying commercial opportunities. It is relevant for private and public sector organisations.

It is especially relevant to persons working withing job roles such as:

  • Enterprise Architects
  • Information Architects
  • Data Architects
  • Data Scientists
  • CMOs
  • CIOs
  • CKOs
  • Data Governance Managers
  • Heads of Security and Fraud Detection
  • Strategy advisers
  • Librarians
  • IT managers
  • Knowledge Managers
  • Information Managers and Professionals
  • Researchers and practitioners
  • Content Managers
  • Educators & Researchers and anyone who wants to run an innovative and knowledge-driven enterprise

Subscribe for updates

 

     

    Code of Conduct & Diversity

    UNICOM’s Code of Conduct & Views on Diversity

    We at UNICOM strive to be a leading provider of knowledge to the business community and to engage the global business community as a specialised provider of knowledge. We strive to do this maintaining a culture of co-operation, commitment and trust. We want every UNICOM conference and training day to be a safe and productive environment for everyone – a place to share research and innovation and to build professional networks. To that end, we will enforce a code of conduct throughout all our events. We expect cooperation from all participants to help ensure a safe environment for everybody.

    Our approach is that our events are dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity or religion. We do not tolerate intimidation, stalking, harassing photography or recording, sustained disruption of sessions or events, and unwelcome physical contact or sexual attention. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, Twitter and other online media. Event participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the conference organisers. Please bring your concerns to the immediate attention of the event staff.

    Diversity: In our endeavour to be the provider of knowledge to the business community, we understand that this depends on hearing from and listening to a variety of perspectives that come from people of all races, ethnicities, genders, ages, abilities, religions, sexual orientation, and military service. We welcome diverse speakers for all our events, we do not always fully achieve this goal, but it is an ongoing process.

    Read more…

    Call for Participation

    We are inviting speakers – thought leaders, subject experts and start-up entrepreneurs – to share their knowledge and enthusiasm about their work and vision in these three fields. Please let us know too if you would like to participate in the panel sessions only.

    We are also planning short “how to do” sessions or full-day workshops to run as pre or post conference events. Let us know if you have a related topic that you want to run as a workshop or an extended briefing.

    Please complete the speaker’s response form submit a proposal to present at this event.

    Programme Under Development

    PLEASE NOTE THAT THE TIMES STATED IN THE PROGRAMME ARE IN SGT.
    DAY ONE (CONFERENCE)
    DAY TWO (WORKSHOPS)

    10:50: UNICOM’s Introduction

    10:55: Introduction to sponsors

    11:00 – 11:20: Topic to be Announced
    Speaker to be Confirmed

    11:20 – 11:30: Q&A Session

    11:32 – 11:52: Content Management Systems with regard to culture Read More
    John Antill, Knowledge Manager, US Army Expeditionary Workforce

    11:52 – 12:02: Q&A Session

    John Antill, Knowledge Manager, US Army Expeditionary Workforce

    Content Management Systems are a great tool that allows people to find relevant information regarding their questions. Most are structurally built for the English-speaking world and their cultures. They are formal and outlined properly. Many companies have won awards based on how their systems work and decrease the number of questions being asked to their employees.

    When organizations start or relocate to other countries and cultural areas, they bring award-winning systems to speed up the employee’s transition to the new organization, or so it is believed. Without regard to culture, this movement fails.

    12:04 – 12:24: Topic to be Announced
    Speaker to be Confirmed

    12:24 – 12:34: Q&A Session

    12:36 – 12:46: TOOL SHOWCASE AND BREAK

    12:48 – 13:08: Evolution of KM – From preserving information to strategic action-oriented knowledge and Beyond Read More
    Anweshaa M, Senior Project Manager – Learning & Risk Operations, Booking.com

    13:08 – 13:18: Q&A Session

    Anweshaa M, Senior Project Manager – Learning & Risk Operations, Booking.com

    This topic will delve into the evolution of KM as perceived and practised over time by organisations emphasising why it is so essential as key factor for competitive advantage also touching upon some common barriers faced to implement it and means to overcome them.

    13:20 – 13:40: Topic to be Announced
    Speaker to be Confirmed

    13:40 – 13:50: Q&A Session

    13:52 – 14:02: TOOL SHOWCASE AND BREAK

    14:04 – 14:24: Topic to be Announced
    Speaker to be Confirmed

    14:24 – 14:34: Q&A Session

    14:36 – 14:56: Knowledge within reach – integrating KM into process design Read More
    Sarah Jacobson, Director – Knowledge Management, MinterEllison, Australia

    14:56 – 15:06: Q&A Session

    Sarah Jacobson, Director – Knowledge Management, MinterEllison, Australia

    AI driven search solves the age old findability issue. Or does it?!

    Having the right knowledge at one’s fingertips is paramount to successfully embedding a key organisational process.

    This session explores key considerations when integrating knowledge into your workflow design to facilitate on point knowledge being within reach to the right audience.

    15:08 – 15:28: Topic to be Announced
    Speaker to be Confirmed

    15:28 – 15:38: Q&A Session

    15:38 – 16:10: PANEL: KNOWLEDGE MANAGEMENT IN THE HYBRID WORK ENVIRONMENT.

    16:10: END OF DAY ONE

    10:50: UNICOM’s Introduction

    10:55: Introduction to sponsors

    11:00 – 13:00: WORKSHOP 01 – Designing and Re-energising Knowledge Programmes – Read More
    Dr Sanath Sukumaran, Managing Partner and Knoco Affiliate Partner, Agile Management Consultancy

    Dr Sanath Sukumaran, Managing Partner and Knoco Affiliate Partner, Agile Management Consultancy

    Causal and resultant factors are among the reasons behind the success and failure of knowledge programmes. In this workshop, we will examine elements that will make the most impact on the longevity of your knowledge-driven initiatives and examine how to embed regular health checks and jump-start lagging knowledge programmes.

    13:00 – 13:10: Break

    13:10 – 15:10: WORKSHOP 02: Topic to be Announced

    15:10 – 15:20: Break

    15:20 – 17:20: WORKSHOP 03: Topic to be Announced

    17:20 – 17:30: Break

    17:30 – 19:30: WORKSHOP 04: Topic to be Announced

    19:30: End of the PROGRAMME

    Speakers

    John Antill

    John Antill

    Knowledge Manager, US Army Expeditionary Workforce

    Sarah Jacobson

    Director – Knowledge Management, MinterEllison, Australia
    Anweshaa M

    Anweshaa M

    Senior Project Manager - Learning & Risk Operations, Booking.com
    Dr Sanath Sukumaran

    Dr Sanath Sukumaran

    Managing Partner and Knoco Affiliate Partner, Agile Management Consultancy

    PAST SPONSORS:

    UNICOM events offer an excellent opportunity to meet providers of relevant solutions, technology and services.
    Here is a snapshot of some past sponsors.

    Buy Tickets

    CONFERENCE, DAY ONE 24 August

    4 PEOPLE ATTEND FOR THE PRICE OF 3

    • Use the coupon code "CONF443" when booking.
    Buy Ticket

    END-USER ORGANISATIONS*:

    • Standard Price - USD 120
    Buy Ticket

    VENDORS AND CONSULTANTS:

    • Standard Price - USD 350
    Buy Ticket
    *25% discount for public sector, registered charities, and universities – use coupon code GOV25 when booking

    Buy Tickets

    WORKSHOPS, DAY TWO 25 August

    4 PEOPLE ATTEND FOR THE PRICE OF 3

    • Use the coupon code "WS443" when booking.
    Buy Ticket

    END-USER ORGANISATIONS*:

    • Standard Price - USD 300
    Buy Ticket

    VENDORS AND CONSULTANTS:

    • Standard Price - USD 500
    Buy Ticket
    *25% discount for public sector, registered charities, and universities – use coupon code GOV25 when booking

    Buy Tickets

    CONFERENCE+WORKSHOPS BOTH DAYS – 24 & 25 August

    4 PEOPLE ATTEND FOR THE PRICE OF 3

    • Use the coupon code "UNI443" when booking.
    Buy Ticket

    END-USER ORGANISATIONS*:

    • Standard Price - USD 400
    Buy Ticket

    VENDORS AND CONSULTANTS:

    • Standard Price - USD 650
    Buy Ticket
    *25% discount for public sector, registered charities, and universities – use coupon code GOV25 when booking