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Balaji Iyer

Balaji Iyer

Director, Knowledge Management, Grant Thornton LLP, India

Biography

Balaji heads the Knowledge Management practice at Grant Thornton’s Shared Services Center in India and is part of the GT US National Knowledge Management leadership team. He has more than 17 years of experience in Global Knowledge and Digital Content delivery with the BIG 4, large public accounting firms and third-party operators. He has worked extensively around research & analysis, knowledge management, content strategy & deployment, new service incubation, and knowledge transformation work streams.

Prior to joining Grant Thornton, Balaji worked with Ernst & Young (EY), and in his last role at EY was the Knowledge Operations Leader – responsible for establishing and growing the Knowledge Shared Services Operations in India.

Reshaping KM: Using the power of automation, analytics and smart design

Does your knowledge organization struggle with cumbersome, time consuming and ineffective knowledge capture and sharing processes? Intelligent use of modern, configurable technologies can transform knowledge flows and reimagine the knowledge worker experience in a matter of weeks instead of months or years for custom development.

At Grant Thornton, we have orchestrated simple, modern and secure knowledge flows by leveraging low-code/no-code solutions, analytics and smart design principles. By focusing on the employee experience and right uses cases, we have several practical and high impact knowledge flow transformation stories we can learn from as a community.

Join Balaji as he shares real use cases and successes that you too can adopt and adapt!

  • Simplify knowledge intake processes
  • Auto-curate and surface content
  • Understand user behavior and improve user experience using powerful analytics tools that provide so much more than out-of-the-box SharePoint metrics
  • Get out ahead of the Microsoft 365 roadmap and actually plan ahead for SP, Teams and Yammer enhancements
  • Personalize employee dashboards
  • Automate governance and security management for collaboration platforms
  • And more…