Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.
Nick Milton, Director, Knoco Ltd
Knoco has run 3 global surveys of KM, in 2014, 2017 and 2020, with a supplement in 2021 to identify covid-related changes. In total the surveys have had over 100 responses. We will look at some of the survey results to identify patterns and trends.
Robin Ray-Howett, Creative Director, Microsoft
How do you imagine your approach to knowledge management will look one, two, or five years from now? Join this session to learn about KM Model Innovation, a visual model & process for assessing, designing and communicating your innovative approach to KM. This session will explore the building blocks of KM Model Innovation.
Andreas Blumauer, CEO, Semantic Web Company Inc.
This presentation provides deep insights into the methodology used to develop the Semantic Web Company’s Knowledge Hub as a core element of a broader knowledge management strategy. It will cover methodologies, architecture, implemented governance models, and the added value from a business perspective.
Moderator:
Nick Milton, Director, Knoco Ltd
Panellists:
Helmut Nagy, COO, Semantic Web Company GmbH
Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.
Ron Young, CEO / CKO Knowledge Associates Cambridge Ltd.
Stephen Kennedy, Director of solutions eGain
Robin Ray-Howett, Creative Director, Microsoft
Ron Young, CEO / CKO Knowledge Associates Cambridge Ltd.
On 20 December 2021, the UK Department for Business, Energy, and Industrial Strategy (BEIS) published ‘The Rose Book’ which provides guidance on the effective management of public sector knowledge and innovation assets. The Rose Book is an updated version of the ‘Draft guidance on knowledge assets in government’ that was published in April 2021. This workshop will provide for both public and private sector organisations an introduction to knowledge asset management as follows:
The workshop is limited in numbers of participants, to ensure interactive knowledge and experience sharing, question and answer sessions
Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.
Stephanie Barnes, Chief Chaos Organiser, Entelechy
Radical Knowledge Management advocates that creativity, specifically arts-based interventions, is the missing piece of the KM puzzle. Most people treat KM like it is a wired computer network: they can see all the bits and pieces (documents and repositories are the servers, cables, and desktop computers) but the real value in in going wireless–tablets, phones, and laptops and that is Radical KM; creativity is like wifi. Creativity, like going wireless, allows people the flexibility of looking at the world from someplace different, it enables innovation, and challenging the status quo.
She has 3 papers published on Radical KM in the last year, you can access them here https://orcid.org/0000-0003-1318-0410
Stephen Kennedy, Director of solutions eGain
Contact center infrastructure provides the plumbing, but relevant knowledge—content and knowhow—needs to flow easily through the interaction pipes to meet your Customer Experience (CX) and Agent Experience (AX) goals.
Steve will discuss the latest research on the pain points that stand between customers and the experience they seek. He will explain how the Knowledge Hub concept gathers and organizes knowledge, and provides contact center managers with a truly effective solution that drives better CX and AX – – while reducing costs. Includes compelling case studies.
Graham Charlesworth, VP International Operations, Pureinsights Technology
An overview of how Google does what it does in terms of providing both a ‘conventional search’ and ‘question answering’ capability and how the technology behind this can now be brought to the enterprise. Pureinsights will talk about the technology itself and show examples of where it has been deployed inside a corporation and across a private data set.
Trevor Lui, Managing Director, Knowledge Associates Hong Kong Limited
The presentation focuses on how organizations should incorporate their knowledge and expertise into their operational processes to support their business activities. Being able to retain and reuse knowledge helps the organizations to continuously improve its ongoing operations, minimize repeated mistakes, and reduce re-inventing wheels (wasting valuable resources).
Doug Kalish, Head of Employee Experience and Knowledge Management, Grant Thornton LLP, USA
Does your knowledge organization struggle with cumbersome, time consuming and ineffective knowledge capture and sharing processes? Intelligent use of modern, configurable technologies can transform knowledge flows and reimagine the knowledge worker experience in a matter of weeks instead of months or years for custom development.
At Grant Thornton, we have orchestrated simple, modern and secure knowledge flows by leveraging low-code/no-code solutions, analytics and smart design principles. By focusing on the employee experience and right uses cases, we have several practical and high impact knowledge flow transformation stories we can learn from as a community.
Kaushik Roy, Senior Knowledge Management Advisor, FMO – Dutch Entrepreneurial Development Bank
Development of a Knowledge Management framework using Six Sigma methodologies, targeted at optimizing the flow of knowledge for the organization. The structure of this framework follows the Six Sigma DMAIC methodology used for improving, optimizing, and stabilizing business processes.
Moderator:
Stephanie Barnes, Chief Chaos Organiser, Entelechy
Panellists:
Graham Charlesworth, VP International Operations, Pureinsights
Trevor Lui, Managing Director, Knowledge Associates Hong Kong Limited
Doug Kalish, Head of Employee Experience and Knowledge Management, Grant Thornton LLP, USA
Kaushik Roy, Senior Knowledge Management Advisor, FMO – Dutch Entrepreneurial Development Bank
Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.
Stephanie Barnes, Chief Chaos Organiser, Entelechy
Radical Knowledge Management advocates that creativity, specifically arts-based interventions, is the missing piece of the KM puzzle. Most people treat KM like it is a wired computer network: they can see all the bits and pieces (documents and repositories are the servers, cables, and desktop computers) but the real value in in going wireless–tablets, phones, and laptops and that is Radical KM; creativity is like wifi. Creativity, like going wireless, allows people the flexibility of looking at the world from someplace different, it enables innovation, and challenging the status quo.
She has 3 papers published on Radical KM in the last year, you can access them here https://orcid.org/0000-0003-1318-0410
Stephen Kennedy, Director of solutions eGain
Contact center infrastructure provides the plumbing, but relevant knowledge—content and knowhow—needs to flow easily through the interaction pipes to meet your Customer Experience (CX) and Agent Experience (AX) goals.
Steve will discuss the latest research on the pain points that stand between customers and the experience they seek. He will explain how the Knowledge Hub concept gathers and organizes knowledge, and provides contact center managers with a truly effective solution that drives better CX and AX – – while reducing costs. Includes compelling case studies.
Graham Charlesworth, VP International Operations, Pureinsights Technology
An overview of how Google does what it does in terms of providing both a ‘conventional search’ and ‘question answering’ capability and how the technology behind this can now be brought to the enterprise. Pureinsights will talk about the technology itself and show examples of where it has been deployed inside a corporation and across a private data set.
Trevor Lui, Managing Director, Knowledge Associates Hong Kong Limited
The presentation focuses on how organizations should incorporate their knowledge and expertise into their operational processes to support their business activities. Being able to retain and reuse knowledge helps the organizations to continuously improve its ongoing operations, minimize repeated mistakes, and reduce re-inventing wheels (wasting valuable resources).
Doug Kalish, Head of Employee Experience and Knowledge Management, Grant Thornton LLP, USA
Does your knowledge organization struggle with cumbersome, time consuming and ineffective knowledge capture and sharing processes? Intelligent use of modern, configurable technologies can transform knowledge flows and reimagine the knowledge worker experience in a matter of weeks instead of months or years for custom development.
At Grant Thornton, we have orchestrated simple, modern and secure knowledge flows by leveraging low-code/no-code solutions, analytics and smart design principles. By focusing on the employee experience and right uses cases, we have several practical and high impact knowledge flow transformation stories we can learn from as a community.
Kaushik Roy, Senior Knowledge Management Advisor, FMO – Dutch Entrepreneurial Development Bank
Development of a Knowledge Management framework using Six Sigma methodologies, targeted at optimizing the flow of knowledge for the organization. The structure of this framework follows the Six Sigma DMAIC methodology used for improving, optimizing, and stabilizing business processes.
Moderator:
Stephanie Barnes, Chief Chaos Organiser, Entelechy
Panellists:
Graham Charlesworth, VP International Operations, Pureinsights
Trevor Lui, Managing Director, Knowledge Associates Hong Kong Limited
Doug Kalish, Head of Employee Experience and Knowledge Management, Grant Thornton LLP, USA
Kaushik Roy, Senior Knowledge Management Advisor, FMO – Dutch Entrepreneurial Development Bank