Nick Milton is director and co-founder of Knoco Ltd (www.knoco.com) with nearly 30 years experience in Knowledge Management. Working with Knoco Ltd, Nick has helped develop and deliver KM strategies, implementation plans and services in a wide range of different organizations around the globe. He has a particular interest in Lessons Learned programs, and has managed major lessons capture programs, particularly in the area of mergers and acquisitions, and high technology engineering. Nick is co-author of “The Knowledge Manager’s handbook” and was on the team that created ISO standard 30401, the management systems standard for KM.
The status of KM right now, and how it’s changing
Knoco has run 3 global surveys of KM, in 2014, 2017 and 2020, with a supplement in 2021 to identify covid-related changes. In total the surveys have had over 100 responses. We will look at some of the survey results to identify patterns and trends.