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Background and Focus

As practised today, Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. [Wikipedia]. Since early 1990s KM has become recognized as a discipline. The experts, practitioners and solution providers view KM as an approach to store and retrieve knowledge to improve understanding, collaboration, and process alignment.

Now in the present post pandemic, VUCA world [Volatility, Uncertainty, Complexity and Ambiguity], modern technologies have changed the emphasis dramatically. As a consequence , many opportunities have opened up and this has brought about the renaissance of Knowledge Management.

These two days are a mixture of thought- leading presentations and a few in-depth workshop presentations of ninety minute duration. At these sessions, topics are delved into in detail with hands- on opportunity. The conference, therefore, is the perfect platform to find out what is happening in the KM marketplace and also learn how to do it.

CONFERENCE TOPICS TO BE COVERED:

  • Better decision making and innovation, drawing on Knowledge Management
  • Digital transformation of the content engine across multiple audiences and functions
  • Optimising the customer experience
  • Knowledge Hub – Digital CX (Customer Experience) and EX (Employee Experience)
  • Facilitating and controlling Information
  • Remote working goes mainstream  
  • Governance and Compliance
  • Transforming customer experience in the Digital Age 
  • Extracting Intelligence from Information critical content capabilities needed to drive efficiency, insights and ROI
  • Recommender systems
  • Best practices to ensure successful content engine transformation.
  • The emphasis on people and processes to support KM will differentiate successful KM strategies
  • Breaking down knowledge silos
  • Low code platforms and applications

WORKSHOP TOPICS TO BE COVERED:

  • Designing and re-energising a knowledge programme
  • Guide for KM Transformation
  • Text Analysis for Content Management
  • Succeeding with Machine Learning
  • AI Applications and Knowledge Hubs
  • Transforming Customer Services 

TARGET PARTICIPANTS

This conference is valuable for executives and IT professionals wanting to understand, structure and exploit their enterprise’s knowledge – for reasons such as improved efficiency and operations, better understanding of data, identifying commercial opportunities. It is relevant for private and public sector organisations.

It is especially relevant to persons working withing job roles such as:

  • Enterprise Architects
  • Information Architects
  • Data Architects
  • Data Scientists
  • CMOs
  • CIOs
  • CKOs
  • Data Governance Managers
  • Heads of Security and Fraud Detection
  • Strategy advisers
  • Librarians
  • IT managers
  • Knowledge Managers
  • Information Managers and Professionals
  • Researchers and practitioners
  • Content Managers
  • Educators & Researchers and anyone who wants to run an innovative and knowledge-driven enterprise

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    Code of Conduct & Diversity

    UNICOM’s Code of Conduct & Views on Diversity

    We at UNICOM strive to be a leading provider of knowledge to the business community and to engage the global business community as a specialised provider of knowledge. We strive to do this maintaining a culture of co-operation, commitment and trust. We want every UNICOM conference and training day to be a safe and productive environment for everyone – a place to share research and innovation and to build professional networks. To that end, we will enforce a code of conduct throughout all our events. We expect cooperation from all participants to help ensure a safe environment for everybody.

    Our approach is that our events are dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity or religion. We do not tolerate intimidation, stalking, harassing photography or recording, sustained disruption of sessions or events, and unwelcome physical contact or sexual attention. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, Twitter and other online media. Event participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the conference organisers. Please bring your concerns to the immediate attention of the event staff.

    Diversity: In our endeavour to be the provider of knowledge to the business community, we understand that this depends on hearing from and listening to a variety of perspectives that come from people of all races, ethnicities, genders, ages, abilities, religions, sexual orientation, and military service. We welcome diverse speakers for all our events, we do not always fully achieve this goal, but it is an ongoing process.

    Read more…

    Call for Participation

    We are inviting speakers – thought leaders, subject experts and start-up entrepreneurs – to share their knowledge and enthusiasm about their work and vision in these three fields. Please let us know too if you would like to participate in the panel sessions only.

    We are also planning short “how to do” sessions or full-day workshops to run as pre or post conference events. Let us know if you have a related topic that you want to run as a workshop or an extended briefing.

    Please complete the speaker’s response form submit a proposal to present at this event.

    Programme Under Development

    PLEASE NOTE THAT THE TIMES STATED IN THE PROGRAMME ARE IN SGT.
    DAY ONE
    DAY TWO

    10:50: UNICOM’s Introduction

    10:55: Introduction to sponsors

    11:00: Topic to be Announced
    Speaker to be Confirmed

    11:30 – 11:40: Q&A Session

    11:42: Topic to be Announced
    Speaker to be Confirmed

    12:12 – 12:22: Q&A Session

    12:24: Topic to be Announced
    Speaker to be Confirmed

    12:54 – 13:04: Q&A Session

    13:06: Topic to be Announced
    Speaker to be Confirmed

    13:36 – 13:46: Q&A Session

    13:48 – 14:20: Panel Session

    14:25 – 15:55: Workshop I: Topic to be Announced

    16:00: END OF DAY ONE

    10:50: UNICOM’s Introduction

    10:55: Introduction to sponsors

    11:00: WORKSHOP II: Topic to be Announced 
    Speaker to be Confirmed

    12:30: Break

    12:40: WORKSHOP III: Topic to be Announced

    14:10: Break

    14:20: Topic to be Announced
    Speaker to be Confirmed

    14:50 – 15:00: Q&A SESSION

    15:02: Topic to be Announced
    Speaker to be Confirmed

    15:32 – 15:42: Q&A SESSION

    15:44: Topic to be Announced
    Speaker to be Confirmed

    16:14 – 16:24: Q&A SESSION

    16:34: Topic to be Announced
    Speaker to be Confirmed

    16:54 – 17:04: Q&A SESSION

    17:05: Panel Discussion

    17:35: END OF CONFERENCE

    PREVIOUS PROGRAMME

    PLEASE NOTE THAT THE TIMES STATED IN THE PROGRAMME ARE IN BST.
    DAY ONE
    DAY TWO

    10:50: UNICOM’s Introduction

    10:55: Introduction to sponsors

    11:00: OPENING KEYNOTE: Narrative forms of knowledge using stories as a knowledge assetRead More
    DAVE SNOWDEN, DIRECTOR, CYNEFIN CENTRE, CHIEF SCIENTIFIC OFFICER, COGNITIVE EDGE.

    11:30 – 11:40: Q&A Session

    Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.

    11:42: The status of KM right now, and how it’s changingRead More
    Nick Milton, Director, Knoco Ltd

    12:12 – 12:22: Q&A Session

    Nick Milton, Director, Knoco Ltd

    Knoco has run 3 global surveys of KM, in 2014, 2017 and 2020, with a supplement in 2021 to identify covid-related changes. In total the surveys have had over 100 responses. We will look at some of the survey results to identify patterns and trends.

    12:24: How Innovative is your approach to KM? Read More
    Robin Ray-Howett, Creative Director, Microsoft

    12:54 – 13:04: Q&A Session

    Robin Ray-Howett, Creative Director, Microsoft

    How do you imagine your approach to knowledge management will look one, two, or five years from now? Join this session to learn about KM Model Innovation, a visual model & process for assessing, designing and communicating your innovative approach to KM. This session will explore the building blocks of KM Model Innovation.

    13:06: The Knowledge Graph as a Central Element of Enterprise Knowledge Hubs Read More
    Andreas Blumauer, CEO, Semantic Web Company Inc.

    13:36 – 13:46: Q&A Session

    Andreas Blumauer, CEO, Semantic Web Company Inc.

    This presentation provides deep insights into the methodology used to develop the Semantic Web Company’s Knowledge Hub as a core element of a broader knowledge management strategy. It will cover methodologies, architecture, implemented governance models, and the added value from a business perspective.

    13:48 – 14:20: Panel Session

    14:25 – 15:55: Workshop I – Knowledge Asset Management – Read More
    Ron Young, CEO / CKO Knowledge Associates Cambridge Ltd.

    Ron Young, CEO / CKO Knowledge Associates Cambridge Ltd.

    On 20 December 2021, the UK Department for Business, Energy, and Industrial Strategy (BEIS) published ‘The Rose Book’ which provides guidance on the effective management of public sector knowledge and innovation assets. The Rose Book is an updated version of the ‘Draft guidance on knowledge assets in government’ that was published in April 2021. This workshop will provide for both public and private sector organisations an introduction to knowledge asset management as follows:

    1. ISO 30401(2018) and ISO 55001(2014) principles and international standards for knowledge and asset management.
    2. The Rose Book: guidance on knowledge asset management in government
    3. Introduction to knowledge assets
    4. Identifying critical knowledge assets
    5. Knowledge asset ledgers, registers and portfolio’s
    6. Getting started with knowledge asset management
    7. References and further guidance

    The workshop is limited in numbers of participants, to ensure interactive knowledge and experience sharing, question and answer sessions

    16:00: END OF DAY ONE

    10:50: UNICOM’s Introduction

    10:55: Introduction to sponsors

    11:00: WORKSHOP II: DESIGNING AND RE-ENERGISING A KNOWLEDGE PROGRAMME  – Read More
    Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.

    Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.

    12:30: Break

    12:40 – 13:10: Radical KM, specifically “Creativity: the missing piece of the KM puzzle”Read More
    Stephanie Barnes, Chief Chaos Organiser, Entelechy

    13:10- 13:20: Q&A SESSION

    Stephanie Barnes, Chief Chaos Organiser, Entelechy

    Radical Knowledge Management advocates that creativity, specifically arts-based interventions, is the missing piece of the KM puzzle. Most people treat KM like it is a wired computer network: they can see all the bits and pieces (documents and repositories are the servers, cables, and desktop computers) but the real value in in going wireless–tablets, phones, and laptops and that is Radical KM; creativity is like wifi. Creativity, like going wireless, allows people the flexibility of looking at the world from someplace different, it enables innovation, and challenging the status quo.

    She has 3 papers published on Radical KM in the last year, you can access them here https://orcid.org/0000-0003-1318-0410

    13:20 – 13:40: Presentation to be confirmed
    Speaker from eGain

    13:40 – 13:50: Q&A SESSION

    13:50 – 14:10: Presentation from Pureinsights to be confirmed

    14:10 – 14:20: Break

    14:20: Embedding Knowledge into Operations ProcessesRead More
    Trevor Lui, Managing Director, Knowledge Associates Hong Kong Limited

    14:50 – 15:00: Q&A SESSION

    Trevor Lui, Managing Director, Knowledge Associates Hong Kong Limited

    The presentation focuses on how organizations should incorporate their knowledge and expertise into their operational processes to support their business activities. Being able to retain and reuse knowledge helps the organizations to continuously improve its ongoing operations, minimize repeated mistakes, and reduce re-inventing wheels (wasting valuable resources).

    15:02: Build Predictions with Machine Learning and Graph Neural Networks Read More
    Jans Aasman, CEO, Franz Inc.

    15:32 – 15:42: Q&A SESSION

    Jans Aasman, CEO, Franz Inc.

    Enterprises are subscribed to the power of modeling data as a graph and the importance of building Knowledge Graphs for customer 360 and beyond. The ability to explain the results of AI models, and produce consistent results from them, involves modeling real-world events with the adaptive schema consistently provided via Knowledge Graphs.

    15:44: CASE STUDY: Reshaping KM: Using the power of automation, analytics and smart design READ MORE & WATCH VIDEO
    Doug Kalish, Head of Employee Experience and Knowledge Management, Grant Thornton LLP, USA

    16:14 – 16:24: Q&A SESSION

    Doug Kalish, Head of Employee Experience and Knowledge Management, Grant Thornton LLP, USA

    Does your knowledge organization struggle with cumbersome, time consuming and ineffective knowledge capture and sharing processes? Intelligent use of modern, configurable technologies can transform knowledge flows and reimagine the knowledge worker experience in a matter of weeks instead of months or years for custom development.

    At Grant Thornton, we have orchestrated simple, modern and secure knowledge flows by leveraging low-code/no-code solutions, analytics and smart design principles. By focusing on the employee experience and right uses cases, we have several practical and high impact knowledge flow transformation stories we can learn from as a community.

    View Doug Kalish’s video

    16:34: Knowledge Management & Six Sigma Read More & WATCH VIDEO
    Kaushik Roy, Senior Knowledge Management Advisor, FMO – Dutch Entrepreneurial Development Bank

    16:54 – 17:04: Q&A SESSION

    Kaushik Roy, Senior Knowledge Management Advisor, FMO – Dutch Entrepreneurial Development Bank

    Development of a Knowledge Management framework using Six Sigma methodologies, targeted at optimizing the flow of knowledge for the organization. The structure of this framework follows the Six Sigma DMAIC methodology used for improving, optimizing, and stabilizing business processes.

    View Kaushik Roy’s video

    17:05: Panel Discussion: Technologies & Techniques: Take Aways from the day

    17:35: END OF CONFERENCE

    Past Speakers

    Jans Aasman

    Jans Aasman

    CEO, Franz Inc.
    STEPHANIE BARNES

    Stephanie Barnes

    Chief Chaos Organiser, Entelechy
    Andreas Blumauer

    Andreas Blumauer

    CEO, Semantic Web Company Inc.
    Doug Kalish

    Doug Kalish

    Head of Employee Experience and Knowledge Management, Grant Thornton LLP, USA
    Trevor Lui

    Trevor Lui

    Managing Director, Knowledge Associates Hong Kong Limited
    Nick Milton

    Nick Milton

    Director, Knoco Ltd
    Robin Ray-Howett

    Robin Ray-Howett

    Creative Director, Microsoft
    KAUSHIK ROY

    Kaushik Roy

    Senior Knowledge Management Advisor, FMO – Dutch Entrepreneurial Development Bank

    Dave Snowden

    Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge

    RON YOUNG

    CEO / CKO Knowledge Associates Cambridge Ltd.

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