As a Senior Knowledge Manager, I handle a team of brilliant and passionate technical writers, curriculum developers, and forum moderators. I work with support teams across the globe to support their knowledge needs which revolve around documentation, internal communication, and enablement. I drive strategic and tactical projects which have strong knowledge needs.
I love helping teams connect the dots to realize the big picture and supporting my team to achieve their goals.
I’m a minimalist writer with strong communication skills.
KNOWLEDGE MANAGEMENT LEADING CHANGE MANAGEMENT
Organizational changes often need huge amounts of knowledge developed for enablement. Change planning, knowledge development, using the knowledge developed to create training and other enablement resources, facilitating the actual training sessions followed by Q&A, all these lead to the roll out of the changes, the resulting feedback and closure of the change management. All these and more can be facilitated by Effective Knowledge Management.