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Sarah Jacobson

Sarah Jacobson

Director – Knowledge Management, MinterEllison, Australia


Sarah Jacobson is the Director of Knowledge Management at MinterEllison, the largest law firm across Asia-Pacific. Sarah is also a Co-Founder and Director of the Digital Law Association.

Formerly an M&A lawyer with Herbert Smith Freehills, Sarah has spent the last 5 years working in legal operations, finding better ways to deliver legal and consulting services to clients through digital transformation. Sarah is passionate in finding better ways to create, share, use and transfer knowledge through shifting cultural behaviours, improving processes and leveraging technology.

Sarah also holds an MBA (Change Management) from the Australian Graduate School of Management.

Knowledge within reach – integrating KM into process design
AI driven search solves the age old findability issue. Or does it?!

Having the right knowledge at one’s fingertips is paramount to successfully embedding a key organisational process.

This session explores key considerations when integrating knowledge into your workflow design to facilitate on point knowledge being within reach to the right audience.

View Sarah Jacobson’s video