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Background and Focus

As practised today, Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. [Wikipedia]. Since early 1990s KM has become recognized as a discipline. The experts, practitioners and solution providers view KM as an approach to store and retrieve knowledge to improve understanding, collaboration, and process alignment.

Now in the present post pandemic, VUCA world [Volatility, Uncertainty, Complexity and Ambiguity], modern technologies have changed the emphasis dramatically. As a consequence , many opportunities have opened up and this has brought about the renaissance of Knowledge Management.

These two days are a mixture of thought- leading presentations and a few in-depth workshop presentations of two hours each. At these sessions, topics are delved into in detail with hands- on opportunity. The conference, therefore, is the perfect platform to find out what is happening in the KM marketplace and also learn how to do it.

CONFERENCE TOPICS TO BE COVERED:

  • Better decision making and innovation, drawing on Knowledge Management
  • Digital transformation of the content engine across multiple audiences and functions
  • Optimising the customer experience
  • Knowledge Hub – Digital CX (Customer Experience) and EX (Employee Experience)
  • Facilitating and controlling Information
  • Remote working goes mainstream  
  • Governance and Compliance
  • Transforming customer experience in the Digital Age 
  • Extracting Intelligence from Information critical content capabilities needed to drive efficiency, insights and ROI
  • Recommender systems
  • Best practices to ensure successful content engine transformation.
  • The emphasis on people and processes to support KM will differentiate successful KM strategies
  • Breaking down knowledge silos
  • Low code platforms and applications

WORKSHOP TOPICS TO BE COVERED:

  • Designing and re-energising a knowledge programme
  • Guide for KM Transformation
  • Text Analysis for Content Management
  • Succeeding with Machine Learning
  • AI Applications and Knowledge Hubs
  • Transforming Customer Services 

TARGET PARTICIPANTS

This conference is valuable for executives and IT professionals wanting to understand, structure and exploit their enterprise’s knowledge – for reasons such as improved efficiency and operations, better understanding of data, identifying commercial opportunities. It is relevant for private and public sector organisations.

It is especially relevant to persons working withing job roles such as:

  • Enterprise Architects
  • Information Architects
  • Data Architects
  • Data Scientists
  • CMOs
  • CIOs
  • CKOs
  • Data Governance Managers
  • Heads of Security and Fraud Detection
  • Strategy advisers
  • Librarians
  • IT managers
  • Knowledge Managers
  • Information Managers and Professionals
  • Researchers and practitioners
  • Content Managers
  • Educators & Researchers and anyone who wants to run an innovative and knowledge-driven enterprise

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    Code of Conduct & Diversity

    UNICOM’s Code of Conduct & Views on Diversity

    We at UNICOM strive to be a leading provider of knowledge to the business community and to engage the global business community as a specialised provider of knowledge. We strive to do this maintaining a culture of co-operation, commitment and trust. We want every UNICOM conference and training day to be a safe and productive environment for everyone – a place to share research and innovation and to build professional networks. To that end, we will enforce a code of conduct throughout all our events. We expect cooperation from all participants to help ensure a safe environment for everybody.

    Our approach is that our events are dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity or religion. We do not tolerate intimidation, stalking, harassing photography or recording, sustained disruption of sessions or events, and unwelcome physical contact or sexual attention. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, Twitter and other online media. Event participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the conference organisers. Please bring your concerns to the immediate attention of the event staff.

    Diversity: In our endeavour to be the provider of knowledge to the business community, we understand that this depends on hearing from and listening to a variety of perspectives that come from people of all races, ethnicities, genders, ages, abilities, religions, sexual orientation, and military service. We welcome diverse speakers for all our events, we do not always fully achieve this goal, but it is an ongoing process.

    Read more…

    Call for Participation

    We are inviting speakers – thought leaders, subject experts and start-up entrepreneurs – to share their knowledge and enthusiasm about their work and vision in these three fields. Please let us know too if you would like to participate in the panel sessions only.

    We are also planning short “how to do” sessions or full-day workshops to run as pre or post conference events. Let us know if you have a related topic that you want to run as a workshop or an extended briefing.

    Please complete the speaker’s response form submit a proposal to present at this event.

    Programme Under Development

    PLEASE NOTE THAT THE TIMES STATED IN THE PROGRAMME ARE IN SGT.
    DAY ONE
    DAY TWO

    10:15 – 10:20: UNICOM’s Introduction

    10:20 – 10:25: Introduction to sponsors

    10:25 – 10:55: Content Management Systems with regard to culture Read More
    John Antill, Knowledge Manager, US Army Expeditionary Workforce

    John Antill, Knowledge Manager, US Army Expeditionary Workforce

    Content Management Systems are a great tool that allows people to find relevant information regarding their questions. Most are structurally built for the English-speaking world and their cultures. They are formal and outlined properly. Many companies have won awards based on how their systems work and decrease the number of questions being asked to their employees.

    When organizations start or relocate to other countries and cultural areas, they bring award-winning systems to speed up the employee’s transition to the new organization, or so it is believed. Without regard to culture, this movement fails.

    10:58 – 11:28: Reshaping KM: Using the power of automation, analytics and smart design Read More
    Balaji Iyer, Director, Knowledge Management, Grant Thornton LLP, India

    Balaji Iyer, Director, Knowledge Management, Grant Thornton LLP, India

    Does your knowledge organization struggle with cumbersome, time consuming and ineffective knowledge capture and sharing processes? Intelligent use of modern, configurable technologies can transform knowledge flows and reimagine the knowledge worker experience in a matter of weeks instead of months or years for custom development.

    At Grant Thornton, we have orchestrated simple, modern and secure knowledge flows by leveraging low-code/no-code solutions, analytics and smart design principles. By focusing on the employee experience and right uses cases, we have several practical and high impact knowledge flow transformation stories we can learn from as a community.

    Join Balaji as he shares real use cases and successes that you too can adopt and adapt!

    • Simplify knowledge intake processes
    • Auto-curate and surface content
    • Understand user behavior and improve user experience using powerful analytics tools that provide so much more than out-of-the-box SharePoint metrics
    • Get out ahead of the Microsoft 365 roadmap and actually plan ahead for SP, Teams and Yammer enhancements
    • Personalize employee dashboards
    • Automate governance and security management for collaboration platforms
    • And more…

    11:31 – 12:01: How Knowledge Graphs are Fueling the Rebirth of Knowledge Management Read More
    Lulit Tesfaye, Partner and Division Director, Enterprise Knowledge

    Lulit Tesfaye, Partner and Division Director, Enterprise Knowledge

    The mission of Knowledge Management is to link all of an organization’s knowledge, in all its forms, making it not just findable, but understandable and actionable. Organizations have for years struggled to achieve this mission, stumbling through a host of issues that resulted in lack of adoption or outright failure to “make it work.” With the dawn of knowledge graphs, however, many organizations are unlocking a critical key to successful KM transformations and are finally realizing their KM goals for the enterprise. Knowledge Graphs, when designed and implemented properly, can connect all of an organization’s knowledge assets, both structured and unstructured, creating a logical and intuitive web that can drive relationships, make connections, ensure the right information gets to the right people, and even drive artificial intelligence for the organization.

    In this presentation Lulit Tesfaye will answer these questions:

    – What are knowledge graphs, how do they work, and what can they do for your organization?
    – How do knowledge graphs fit into the KM landscape?
    – How can organizations get started harnessing the power of knowledge graphs?
    – How are knowledge graphs used to achieve Enterprise AI?

    12:04 – 12:34: Knowledge within reach – integrating KM into process design Read More
    Sarah Jacobson, Director – Knowledge Management, MinterEllison, Australia

    Sarah Jacobson, Director – Knowledge Management, MinterEllison, Australia

    AI driven search solves the age old findability issue. Or does it?!

    Having the right knowledge at one’s fingertips is paramount to successfully embedding a key organisational process.

    This session explores key considerations when integrating knowledge into your workflow design to facilitate on point knowledge being within reach to the right audience.

    12:34 – 12:44: TOOL SHOWCASE AND BREAK

    12:47 – 13:17: PANEL: KNOWLEDGE MANAGEMENT IN THE HYBRID WORK ENVIRONMENT.

    Panellist:

    Zach Wahl, Founder and CEO, Enterprise Knowledge (EK)

    13:20 – 13:50: AI Applications and Knowledge Hubs Read More
    Admir Mesic, AVP Global Head of Knowledge Management, Skuld, Norway

    Admir Mesic, AVP Global Head of Knowledge Management, Skuld, Norway

    Heaving an intelligent Knowledge Hub available for employees is vital, especially when dealing with new cases whether it’s a new insurance claim, a legal issue, or basically any kind of task requiring a study. Applying AI to millions of historical documents, the KM hub can present the employees with all relevant data for the specific case they are working on without making any manual search. As a result, the case study or investigation will become uniform, less time-consuming and most of all provide information that one might not have found on own.

    13:53 – 14:23: Future of work and new digital forms of organizing expertise Read More
    Kirsimarja Blomqvist, Professor of Knowledge management, School of Business and Management at LUT University, Finland

    Kirsimarja Blomqvist, Professor of Knowledge management, School of Business and Management at LUT University, Finland

    This talk discusses on the challenges and opportunities in sustainable value creation in the post pandemic future of work where automation, advanced technologies, and global work platforms are rapidly changing value creation. It showcases Fast expert teams, a digital temporary organizing of expertise for solving complex tasks efficiently and effectively.

    14:26 – 14:56: TOPIC TO BE ANNOUNCED Read More
    Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.

    Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.

    14:59 – 15:09: TOOL SHOWCASE AND BREAK

    15:12 – 16:15: Radical Km, “Creativity: The Missing Piece Of The Km Puzzle Read More
    Stephanie Barnes, Chief Chaos Organiser, Entelechy

    Stephanie Barnes, Chief Chaos Organiser, Entelechy

    16:15: END OF DAY ONE

    10:50: UNICOM’s Introduction

    10:55: Introduction to sponsors

    11:00 – 13:00: WORKSHOP 01: To ISO or not to ISO? – What does ISO 30401 do and is it worth adopting? – Read More
    Patricia L. Eng, Principal, KMHR Systems Auditors

    Patricia L. Eng, Principal, KMHR Systems Auditors

    ISO published ISO 30401: “Knowledge management systems requirements in 2018. Who is ISO and what does the ISO standard for KM actually do? What does adopting the standard mean? And what are the benefits of getting certified to the ISO standard? Presented by the first certified ISO 30401 Auditor, and a former manager of an award winning KM program in the US, this session will go over the history and development of the standard, what it does and does not do, what you can use it for – whether or not you adopt the standard – and what it takes to get certified to ISO 30401.

    13:00 – 13:10: Break

    13:10 – 15:10: WORKSHOP 02: Principles Driven KM – Read More
    Ron Young, CEO / CKO Knowledge Associates Cambridge Ltd.

    Ron Young, CEO / CKO Knowledge Associates Cambridge Ltd.

    1. Why do we need Principles Driven KM?
    2. The 8 KM Principles of the ISO 30401 International Knowledge Management Standard
    3. Group discussions on strengths, weaknesses and future direction
    4. Towards integrated Principles for Collaboration, KM and Innovation Management.

    15:10 – 15:20: Break

    15:20 – 17:20: WORKSHOP 03: Topic to be Announced – Read More
    Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.

    Dave Snowden, Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge.

    17:20: End of the PROGRAMME

    Speakers

    John Antill

    John Antill

    Knowledge Manager, US Army Expeditionary Workforce

    STEPHANIE BARNES

    Chief Chaos Organiser, Entelechy

    Kirsimarja Blomqvist

    Professor of Knowledge management, School of Business and Management at LUT University, Finland

    Patricia L. Eng

    Principal, KMHR Systems Auditors

    Balaji Iyer

    Director, Knowledge Management, Grant Thornton LLP, India

    Sarah Jacobson

    Director – Knowledge Management, MinterEllison, Australia

    Admir Mesic

    AVP Global Head of Knowledge Management, Skuld, Norway

    DAVE SNOWDEN

    Director, Cynefin Centre, Chief Scientific Officer, Cognitive Edge

    Lulit Tesfaye

    Partner and Division Director, Enterprise Knowledge

    Zach Wahl

    Founder and CEO, Enterprise Knowledge (EK)

    Ron Young

    CEO / CKO Knowledge Associates Cambridge Ltd.

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    PAST SPONSORS:

    UNICOM events offer an excellent opportunity to meet providers of relevant solutions, technology and services.
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