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Rosanna Stephens

Rosanna Stephens

Manager of Insight & Discovery Experiences, Adobe


Rosanna Stephens is a thought leader at Adobe, where she leads an enterprise-wide workplace transformation focused on enabling informed, actionable decision-making through unified knowledge, search, and insights. She believes that the secret to building exceptional employee and customer experiences is a special balance between technological innovation and a deep empathy for human needs.

Rosanna is an Identity Excellence Award winner at Adobe for her leadership in driving a marked increase in employee productivity and customer self-service success through knowledge. Prior to Adobe, Rosanna was a Knowledge & Information Manager at Hewlett Packard Enterprise, where she won a Leading the Way Award for designing and implementing an integrated knowledge and development lifecycle to enable teams to deliver higher quality products more quickly.

As a knowledge management expert, Rosanna draws on over fifteen years of experience in knowledge management and customer experience across academic libraries and software companies, as well as certifications in Knowledge-Centered Service (KCS), Knowledge Management (CKM) and a Master’s in Library Science (MLS) from Indiana University.

When she isn’t convening the San Francisco Bay Area Knowledge Management community, blogging about KM & leadership, or conducting research through design thinking, she enjoys practicing her flute, immersing herself in yoga poses, and going to the beach with her husband and son.