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Background and Focus

In any enterprise or marketplace, Knowledge Management is vital for sharing and embedding best practices, competitive intelligence, discovering and sharing business decisions – the key for success. At present enterprise market and competitive intelligence research portals are highly specialized knowledge management applications. But these require particular content management, search, distribution, and artificial intelligence (AI)-based machine learning capabilities. So now we find that modern technologies have made KM indispensable in developing strategic and systematic process in market and competitive intelligence and improving internal processes and communications supported by effective tools and technologies.

  • This conference is the perfect platform to find out what is happening in the KM marketplace – find out what will drive your business
  • Presentations from experts and thought leaders will show you what to do. Come and put your queries to them and learn how to benefit
  • Discover how to organise, categorise and discover enterprise knowledge and build and develop a KM team


  • Better decision making and innovation, drawing on Knowledge Management
  • Digital transformation of the content engine across multiple audiences and functions
  • Optimising the customer experience
  • Digital CX (Customer Experience) and EX (Employee Experience)
  • Knowledge mapping
  • Facilitating and controlling Information
  • Governance and Compliance
  • Extracting Intelligence from Information critical content capabilities needed to drive efficiency, insights and ROI
  • Recommender systems
  • Best practices to ensure successful content engine transformation.
  • The emphasis on people and processes to support KM will differentiate successful KM strategies
  • Breaking down knowledge silos
  • Low code platforms and applications
  • Text Analysis for Content Management
  • Designing and re-energising a knowledge programme
  • Making the right decisions in selecting tools and software to support KM
  • Developing effective KM professionals and teams
  • How to gain internal support and ensure momentum in KM


This conference is valuable for executives and IT professionals wanting to understand, structure and exploit their enterprise’s knowledge – for reasons such as improved efficiency and operations, better understanding of data, identifying commercial opportunities. It is relevant for private and public sector organisations.

It is also relevant to professionals wanting to grow their careers, drive change and learn how to lead a team.

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    Code of Conduct & Diversity

    UNICOM’s Code of Conduct & Views on Diversity

    We at UNICOM strive to be a leading provider of knowledge to the business community and to engage the global business community as a specialised provider of knowledge. We strive to do this maintaining a culture of co-operation, commitment and trust. We want every UNICOM conference and training day to be a safe and productive environment for everyone – a place to share research and innovation and to build professional networks. To that end, we will enforce a code of conduct throughout all our events. We expect cooperation from all participants to help ensure a safe environment for everybody.

    Our approach is that our events are dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity or religion. We do not tolerate intimidation, stalking, harassing photography or recording, sustained disruption of sessions or events, and unwelcome physical contact or sexual attention. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, Twitter and other online media. Event participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the conference organisers. Please bring your concerns to the immediate attention of the event staff.

    Diversity: In our endeavour to be the provider of knowledge to the business community, we understand that this depends on hearing from and listening to a variety of perspectives that come from people of all races, ethnicities, genders, ages, abilities, religions, sexual orientation, and military service. We welcome diverse speakers for all our events, we do not always fully achieve this goal, but it is an ongoing process.

    Read more…

    Call for Participation

    We are inviting speakers – thought leaders, subject experts and start-up entrepreneurs – to share their knowledge and enthusiasm about their work and vision in these three fields. Please let us know too if you would like to participate in the panel sessions only.

    We are also planning short “how to do” sessions or full-day workshops to run as pre or post conference events. Let us know if you have a related topic that you want to run as a workshop or an extended briefing.

    Please complete the speaker’s response form submit a proposal to present at this event.


    The times stated in the programme are in BST

    09:30 – 09:40: UNICOM’S INTRODUCTION


    09:51 – 10:22: Radical KM: evolving knowledge for a changing world Read More & WATCH VIDEO
    Stephanie Barnes, Chief Chaos Organiser, Entelechy

    10:24 – 10:54: CASE STUDY: Cross organizational knowledge inventory Read More
    Bart Verheijen, CEO, GuruScan

    10:56 – 11:26: Stimulating and using informal networks for knowledge flow Read More & WATCH VIDEO
    Dave Snowden, Director & Founder – The Cynefin Centre, CSO – The Cynefin Company

    11:26 – 11:31: COVEO’S TOOL DEMO

    11:32 – 11:41: BOOTH VIEWING & BREAK

    11:41 – 12:11: EFFECTIVE KNOWLEDGE WORKING – Human and AI Dimensions Read More & WATCH VIDEO
    Ron Young, CEO / CKO Knowledge Associates Cambridge Ltd.

    12:13 – 12:43: CASE STUDY: Delivering Knowledge and Information Management in NWS Read More
    Hank Malik, GDF Head of Knowledge Management, Nuclear Waste Services and Seda Luke, Information and Knowledge Lead, Nuclear Waste Services, NDA

    12:45 – 13:15: Panel: Designing and RE-Engineering a Knowledge Management Programme – Read more

    13:15 – 13:20: COVEO’S TOOL DEMO

    13:21 – 13:35: BOOTH VIEWING & LUNCH BREAK

    13:35 – 14:05: The importance of Governance in KM Read More
    Nick Milton, Director and co-founder, Knoco Ltd

    14:07 – 14:37: The Personal Knowledge Management Imperative ( Future Proof Yourself – Future Proof your Employer ) Read More & WATCH VIDEO
    Rooven Pakkiri, People Analytics and Social KM Consultant, Knowledge Management Institute

    14:39 – 15:09: A Case Study – Building the KM Culture Read More
    Ved Prakash, Chief Knowledge Officer, Trianz

    15:11 – 15:41: Elevate your KM strategy by using AI to power knowledge Read More
    Juanita Olguin, Sr. Director of Marketing, Coveo and Rosanna Stephens, Manager of Insight & Discovery Experiences, Adobe

    15:41 – 15:51: Q & A Session

    15:51 – 16:21: Panel: Better Decision Making & Innovation Drawing on Knowledge Management – Read more




    Chief Chaos Organiser

    Sarah Le Breton

    Senior Knowledge Manager, Met Office

    Seda Luke

    Information and Knowledge Lead, Nuclear Waste Services, NDA

    Hank Malik

    GDF Head of Knowledge Management

    Nick Milton

    Director and co-founder

    Juanita Olguin

    Sr. Director of Marketing, Coveo

    Rooven Pakkiri

    People Analytics and Social KM Consultant

    Ved Prakash

    Chief Knowledge Officer


    Director & Founder - The Cynefin Centre, CSO - The Cynefin Company

    Rosanna Stephens

    Manager of Insight & Discovery Experiences, Adobe

    Ron Young

    CEO / CKO

    Platinum Sponsor


    Professional Sponsor


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    25% discount for public sector, registered charities, and universities – apply coupon code GOV25 when booking


    • Use the coupon code "UNI443" when booking.
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    • Very Super Early Bird until 6 March - £95+VAT
    • Super Early Bird until 15 March - £195+VAT
    • Early Bird until 31 March - £275+VAT
    • Standard - £350+VAT
    Buy Ticket


    • Very Super Early Bird until 6 March - £350+VAT
    • Super Early Bird until 15 March - £450+VAT
    • Early Bird until 31 March - £550+VAT
    • Standard - £650+VAT
    Buy Ticket