Dave Snowden, Director & Founder – The Cynefin Centre, CSO – The Cynefin Company

Sarah Kessler, Senior Product Marketing Manager, Sinequa

Each year, knowledge-intensive companies lose roughly 600 hours of productivity per employee for one reason: increasing volumes of information housed across disjointed systems. Because of this, the average knowledge worker spends 30% of each workday looking for information they need.

Cutting-edge AI advancements are not only removing these efficiency barriers but also revitalizing knowledge management across mission-driven, high-impact organizations. As leading industry analysts assert, AI is not only the future of knowledge management-it also has the power to unlock unprecedented gains in collaboration and innovation.

In this presentation, participants will learn about:

• Human-centricity at the heart of AI search and enterprise-grade generative AI (GenAI)
• Natural language processing and deep learning, which augment human intelligence and streamline natural workflows
• Maintaining data security while expanding knowledge accessibility and delivering personalized search experiences
• Leading enterprises leveraging AI to gain a competitive advantage across their respective industries
• What the future holds for companies that adopt AI as a knowledge management tool–and what it will look like for those that don’t.

Nicholas Smith, Head of Knowledge and Information Management, NHS Resolution and Grace Bottomley, Knowledge Manager, NHS Resolution

The key to the development and success of a knowledge and information management function, is how an organisation set up and establish the function. This presentation will benefit those with responsibility for and interest in developing and establishing their own
Knowledge and Information Management function, as well as those who have a role in fulfilling the knowledge and information management responsibilities with their organisations. Participants will learn about:

• The importance of a Knowledge and Information Management strategy, policies and procedures
• Building the right Knowledge and Information Management team for your organisation
• Identifying key priorities for knowledge and information management within their organisation
• Maximising buy-in from senior leaders
• Implementing appropriate governance structures
• Selling the benefits of having a Knowledge and Information Management function

The presentation will ultimately provide participants with the confidence to develop and establishing their own Knowledge and Information Management function.

View Nicholas Smith’s and Grace Bottomley’s video

Bart Verheijen, Ceo, Guruscan

Of course people are aware of the ‘general’ risk of retirement, but often fail to make that risk specific. We made a knowledge inventory and were able to pinpoint the 2 critical knowledge domains and 3 critical (almost) retiring experts.

This talk describes a case-study where a team lead struggled to quantify the retirement risk analysis. He had roughly 25% of his team aged above 59 years old. He feared their upcoming retirement would put his team at risk, but he didn’t have the insight to share it with his management.

Together with the team lead and the entire team we took three steps:

Data-gathering
– Generate all relevant knowledge topics
– Connect those to relevant experts
– Add the knowledge levels for team members

Data engineering

– Cluster the topics to 9 general knowledge domains
– Add peoples age to the data

Analysis
– Identify critical experts (if they leave you lose the knowledge domain)
– Identify (best) backups both within the team and outside of the team.

Result
– Teamlead could immediately hire new employees to take over the critical knowledge domain

Additional benefit
– Easy onboarding because new team members could find knowledge themselves.

Marc May, Industry Solution Director, M-Files

Key themes:

• Eliminate information chaos
• Automate everything
• Reduce business risk

Summary:

The concept of Knowledge Work Automation focuses on improving workflows and processes associated with the organization, retrieval and management of knowledge and information. This automates the full process from document creation and management to workflow automation, external collaboration, enterprise search, security, compliance and audit trail. Today’s knowledge workers are able to get more from their organisation’s knowledge and information allowing greater productivity and faster decision-making.

This talk will cover the following:

• The importance of Knowledge Work Automation
• Some practical examples of time lost during Knowledge Work
• An understanding of the wants and needs of the modern knowledge worker
• How organisations can utilize the latest technologies and AI to get more value

Michael Norton, Knowledge And Community Manager Placecube And Digital Community And Knowledge Manager, Knowledge Hub (Khub)

We dive deep into the challenges faced by online communities after launch and reveal proven strategies to turn things around. Discover why communities struggle, learn how to move them towards success, and unlock the power of evaluation to put your community back on track.

View Michael Norton’s video

Rory Huston, Knowledge Management And Information Services Lead, Baringa And Organiser Of Knowledge Managers In London Meet Up

What models and methods have you successfully used to sustain multiple communities of practice? We will ask 5 experts in KM what their typical approach to establishing and sustaining communities of practice are? What can we learn from each other to make a flexible tool kit.

Panellists:
Hank Malik, Nuclear Waste Services
Rory Huston, Baringa And Organiser Of Knowledge Managers In London Meet Up
Michael Norton, Knowledge And Community Manager Placecube And Digital Community And Knowledge Manager, Knowledge Hub (Khub)

Ron Young, CEO/CKO, Knowledge Associates Cambridge Ltd

Hank Malik, Knowledge Lead Partner, Nuclear Waste Services, NDA

With over 15 years experience in leading Knowledge Management in the Energy Sector including Oil, Gas, Renewables and Nuclear Hank has a wealth of insights and experiences to share in knowledge sharing and collaboration. In this talk he will focus particularly on adopting a proven lessons learned approach with Programmes and Projects which delivered very successful outcomes in cost savings and cost avoidance.

Topics to be covered include:

• Lessons Learned – a definition
• The KM Framework and Lessons Learned
• The need for clear business objectives
• The start up challenges
• The structured approach and processes to adopt
• The Lessons Learned Knowledge base
• Real quantifiable benefits achievable

Moderator:
Hank Malik, Knowledge Lead Partner, Nuclear Waste Services, NDA

Panellists:
Marc May, Industry Solution Director, M-Files
Sarah Kessler, Senior Product Marketing Manager, Sinequa
Bart Verheijen, CEO, Guruscan
Nicholas Smith, Head of Knowledge & Information Management, NHS
Stin Mattu, Product Marketing Manager, Contact Centre Productivity Solutions, Upland Software